Warranty & Returns

Every watch we sell is covered by a 1-year warranty. We check each piece before it ships, and we stand behind it after it reaches you.

If something is wrong with your watch, contact us. We will look at the problem with you and choose the most suitable solution, depending on the issue and your situation.

How we can help

Replacement

If the watch has a serious defect, we can replace it.

Local repair

We can send you the spare parts needed, so the watch can be repaired by a watchmaker in your country.

Repair at our centre

You can send the watch to our logistics centre in Europe or China, where we carry out the repair.

Before sending your watch back

Please contact us before shipping anything. We will confirm the solution we agreed on, tell you which centre to send the watch to and give you the return instructions.

Good to know. Returns that are not covered by the warranty follow our 14-day return policy.